How to reach us

Something went wrong on a trip

Email us the trip number from your receipt. We hold the route, the timings and the fare breakdown against it, so nobody has to reconstruct what happened from memory.

You left something behind

Tell us the trip and what you left. We contact the driver on your behalf — we do not give out their number, or yours.

A fare looks wrong

Raise it within 30 days and we check it against the recorded route and the tariff that applied at the time. If we got it wrong, we refund it.

You want to drive

The driver app is in closed testing. Send your name, vehicle and the area you work in.

Your data

Ask for a copy of what we hold, correct it, or have it deleted. We answer within 30 days and there is no charge.