These terms are between you and STEER (PRIVATE) LIMITED (“Gamana”, “we”), registered in Sri Lanka under number PV 00234358. By using the Gamana apps or this site, you accept them.
1. What Gamana is
Gamana is a booking platform. We connect passengers with independent drivers. We do not own the vehicles, we do not employ the drivers, and we do not provide transport ourselves. The transport contract is between you and your driver.
This matters for what follows: we are responsible for the platform working properly, and the driver is responsible for the journey.
2. Using Gamana
- You must be 18 or older.
- You must give accurate information, and keep your mobile number current.
- Your account is yours. Do not let someone else use it.
- Do not use Gamana to break the law, harass anyone, or carry anything illegal.
We can suspend or close an account that breaks these terms. Where we do, we will tell you why, and you can dispute it — see section 8.
3. For passengers
- Fares. You see the fare before you book. It is calculated from distance, time of day, waiting time and the demand in that area. The price shown is the price charged, unless the trip changes — a new destination means a new fare.
- Cancelling. Free before a driver accepts. After that, a cancellation fee may apply, because a driver has already started coming to you and given up other work to do it. Any fee is shown before you confirm.
- Paying. Cash to the driver, or from your Gamana wallet. Fares are in Sri Lankan rupees.
- Being there. If you are not at the pickup point after a reasonable wait, the driver may cancel and a fee may apply.
4. For drivers
- You keep the fare. Gamana takes no commission on trips. You pay a flat seat fee for access to the platform, published in the app and changeable only with notice.
- You are independent. You choose when to work and which trips to take. You are not our employee, and nothing here creates employment.
- You must be entitled to drive. Valid licence, valid insurance, valid revenue licence, roadworthy vehicle. Keep them current — an expired document takes you offline until it is replaced.
- The vehicle must be the one we approved. Passengers are told the plate they are looking for.
- Seat fees. Charged on the published cycle. Miss one and you enter a grace period; miss that and you go offline until it is settled. You are never charged for a period in which you did not work.
5. Safety
Every trip can be shared, and every trip has an emergency button that alerts our operations team with your live location. Drivers are verified before their first trip. See how safety works.
If you are in immediate danger, call 119 first. Then tell us.
6. Ratings
Passengers and drivers rate each other. Ratings are used to keep the platform decent. A persistently low rating can end access. Ratings that are abusive or discriminatory are removed when we find them, and you can report one.
7. What we are responsible for
We are responsible for running the platform with reasonable skill and care. We are not responsible for the driving itself, the condition of a vehicle, or for things left behind — though we will help you get them back.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Sri Lankan law.
Where liability can be limited, ours is limited to the value of the trip the complaint concerns.
8. When something goes wrong
Tell us. Write to steermailer@gmail.com with the trip number from your receipt. We respond within two working days.
If you dispute a fare or a charge, raise it within 30 days and we will investigate against the trip record — the route, the timings and the fare breakdown are all kept, precisely so this can be settled with facts.
9. Changing these terms
We will give 14 days’ notice in the app before any change that materially affects you, such as the seat fee. If you do not accept a change, stop using Gamana and close your account — see deleting your account.
10. Law
These terms are governed by the law of Sri Lanka, and the courts of Sri Lanka have jurisdiction.
Questions about any of this: steermailer@gmail.com.